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Support

B-IT’s services are designed to give small/medium sized businesses all the benefits of an In-house IT department without the added cost. Our carefully designed IT packages give you an experienced IT support team on hand at one affordable monthly fee to help you make smarter use of your IT budget. Rather than spending money to fix problems, you'll be keeping your systems running at their complete best while staying in control of the costs.

 

Support Types

Support Packages

Bronze Package

  • Unlimited Phone/Remote support for PC’s and Servers.
  • 5 hours On-Site Bundle time.
  • Daily Backup Checks.
  • Service Level Agreement.

Silver Package

  • Unlimited Phone/Remote support for PC’s and Servers.
  • Monthly Remote PC Health Checks.
  • Monthly On-Site Server Health Checks.
  • 7 hours On-Site Bundle time.
  • Daily Backup Checks.
  • Server Monitoring.
  • Service Level Agreement.

Gold Package

  • Unlimited Phone/Remote/On-Site support for PC’s and Servers.
  • Monthly Remote PC Health Checks.
  • Monthly On-Site Server Health Checks.
  • Daily Backup Checks.
  • Server Monitoring.
  • Service Level Agreement.

PC Maintenance - (Charged per PC)

We can come to your office or home and perform a full PC Health Test which checks and repairs the following:

  • Disk cleanup i.e. removing junk files, temp files, browsing history, cookies etc.
  • Remove any programs that you DO NOT use or where the trial period has expired.
  • Ensure Anti Virus software is active and virus definitions are up to date.
  • Scan PC to ensure there are no viruses or spyware present.
  • Ensure MS Windows and MS Office are activated and all updates are installed.
  • Ensure there is no illegal software present on the PC.
  • Check the registry for errors and clean.
  • Check the Hard Disk for errors and bad sectors (This cannot be repaired as the Hard Disk would need to be replaced if it has bad sectors).
  • Defragment the computer

PAYG

If you feel the above packages are not suitable for your business we also provide a pay as you go service. Whether you want us to come to you, or for us to provide you with remote service, we can do this at an hourly rate.

 

ABN: 83 962 983 014 | Email: Javascript Required | Phone: (+61) 0434 087 212

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